FAQs

When should I come to Medac and when should I go to the emergency room?

While Medac provides quality healthcare for many illnesses and injuries, there are certain medical conditions that should always be treated by a hospital emergency department. Please call 911 or go directly to a hospital emergency department if you are experiencing chest pain, difficulty breathing, loss of consciousness, or think you may be having a stroke. You should come to Medac when you have cold or flu symptoms, lacerations, sprains and/or potentially broken bones, you need a school physical, for routine immunizations, and for quick tests (Flu, Mono, Strep, & STD’s).

Is Medac open on holidays?

Yes, our Shipyard Blvd. location is open 365 days a year for all your healthcare needs; our other locations are only closed Christmas Day.

I know I don’t need an appointment, but am I able to make one so I may be seen more quickly?

We do not book appointments, but filling out your patient registration forms may expedite your visit.

What is the typical wait time at Medac? How does it compare with hospital emergency rooms?

On average, patients are typically seen and treated within an hour of arriving. Some days and times will be busier and the wait could be longer, but many times you will be admitted, seen immediately, and out in less than 30 minutes. The average wait time for an ER visit is four hours.

How does the typical cost of a Medac visit compare to treatment at a hospital emergency department?


Our charges are typically one-fourth the cost of a hospital emergency department visit, and many insurance plans only require a co-pay for a visit to Medac. Thus, it may be the same or similar to visiting your primary care provider.

Whom do I contact if I have a question about my bill?

If you have a question about your bill or the Explanation of Benefits (EOB) you have received relating to services provided to you at Medac, call our billing office at 910.452.9553 or email your question(s) to billing@medachealth.com. Medac’s billing office is open Monday through Friday, 8:00 a.m. until 5:00 p.m.

If my child is staying with relatives or friends, are they able to bring him or her to Medac for treatment?

Yes, however a signed Consent for Treatment form is necessary for Medac to provide treatment. You can download the Consent to Healthcare for Minor Form that is recommended by the North Carolina General Statutes here.

How will my medical information be used or disclosed?

Medac complies with the provisions of the Health Insurance Portability and Accountability Act (HIPAA). You may obtain a copy of Medac’s Notice of Privacy Practices (Sept 2013) here. Medac will send all notes and test results to your primary care provider or other designated healthcare professional at your request.